Refund Policy

Refund Policy for WTPS LLC

Effective Date: 27 September 2025

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At Wagner Technology and Professional Services (WTPS), we are committed to delivering high-quality technology and professional solutions. This Refund Policy explains when and how refunds are handled for our services and subscriptions. 

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1. Professional Services  

• Payments made for professional services (including consulting, development, design, and project-based work) are non-refundable once work has commenced. 

• If you cancel a project before work begins, you may be eligible for a partial refund, minus any administrative or preparatory costs already incurred. 

• Deposits or retainers are non-refundable, unless otherwise specified in your contract. 

 

2. Subscriptions & Managed Services 

• Subscription and recurring service fees are non-refundable, including cases of mid-cycle cancellation. 

• You may cancel your subscription at any time; cancellations will take effect at the end of the current billing cycle, and no further charges will be made. 

• Refunds will only be granted in cases of billing errors or as required by applicable law. 

 

3. Digital Products & Deliverables 

• Due to the nature of digital deliverables (such as reports, software, or documentation), all sales are final once the product has been delivered. 

• If you experience issues accessing or using a deliverable, please contact us for support, and we will work to resolve the issue promptly. 

 

4. Exceptions 

We may, at our sole discretion, issue refunds in exceptional circumstances, such as: 

• Duplicate payments or billing errors 

• Failure to deliver services as agreed in writing 

• Other situations required under applicable consumer protection laws 

 

5. How to Request a Refund 

To request a refund or resolve a billing issue, please contact us at: 

WTPS LLC 
+1 (833) 987-7552 
anniewagner@wtpsllc.com 

Please include your name, invoice number, and details of your request.